Once again, business took my husband and me on the road. Or should I say on the rails? We tend to fly more often than not these days, but on this trip, we took an Amtrak train roundtrip to Washington, DC. We worked a little and played a little―what a fantastic time we had. For the business end of the trip, we stayed at a mammoth chain hotel. I tend to believe (with few exceptions), no matter how good the brand, 1,000+ rooms are impossible to manage impeccably―thus, high-quality service is virtually unattainable. This chain proved once again to be the rule, not the exception, sadly for us (and our…